More manufacturers are commercializing air conditioners and heat pumps using HFC32 refrigerant because of its environmental, energy efficiency and economic benefits. This presentation explains points to consider for installation and service practices when changing over from HCFC22 or R410A to HFC32. The presentation covers aspects such as the impact on tooling, refrigerant cylinders, working pressures, safety requirements as well as the impact on recovery and reuse. The information is intended for installers and service technicians but is also useful for training centers, associations and policymakers involved in training and certification schemes for people working on equipment containing a refrigerant circuit.